The handbook of global outsourcing and offshoring : the definitive guide to strategy and operations
By: Oshri, Ilan
Title By: Kotlarsky, Julia | Willcocks, P. Leslie
Material type: BookPublisher: New York, NY : Palgrave Macmillan, c2015.Edition: 3rd ed.Description: xiv, 351 p. : ill. ; 25 cm.ISBN: 9781137437426Subject(s): Offshore outsourcing | Contracting out | BUSINESS & ECONOMICS / International / General | BUSINESS & ECONOMICS / Strategic Planning | BUSINESS & ECONOMICS / Production & Operations Management | BUSINESS & ECONOMICS / OutsourcingDDC classification: 658.4/058 Online resources: Cover imageItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
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REGULAR | University of Wollongong in Dubai Main Collection | 658.4058 OS HA (Browse shelf) | Available | T0051632 |
, Shelving location: Main Collection Close shelf browser
658.4058 BU OU Outsourcing : the definitive view, applications and implications / | 658.4058 GL OB Global outsourcing and offshoring : an integrated approach to theory and corporate strategy / | 658.4058 OS HA The handbook of global outsourcing and offshoring / | 658.4058 OS HA The handbook of global outsourcing and offshoring : the definitive guide to strategy and operations | 658.4058 OU TS Outsourcing global services : knowledge, innovation and social capital / | 658.4058 PE OF Offshore : | 658.4058 WI GL Global sourcing of business and IT services / |
"The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives. "-- Provided by publisher.
Machine generated contents note: -- Introduction -- PART I: MAKING A SOURCING DECISION -- 1. Overview of the Global Sourcing Marketplace -- 2. Sourcing Models: What and When to Outsource or Offshore -- 3. Country Attractiveness for Outsourcing and Captive Centres -- 4. The Attractiveness of Western Countries for Outsourcing Services -- PART II: BUILDING SOURCING COMPETENCIES -- 5. Supplier Core Capabilities and Strategies for Sustainability and Growth -- 6. Leveraging Knowledge and Expertise -- 7. The Client Perspective: Vendor Selection Strategy, Retained Management Capabilities -- PART III: MANAGING SOURCING RELATIONSHIPS -- 8. Legal Issues in Outsourcing and Offshoring -- 9. The IT Outsourcing Life Cycle and the Transition Phase -- 10. Governance of Outsourcing Projects -- 11. Managing Globally Distributed Teams -- 12. High Performance BPO -- 13. Shared Service Centres -- 14. Cloud Computing -- 15. Innovation Through Sourcing -- Teaching Case - Norwich Union and IBM.