BCS: The chartered Institute for IT

Includes bibliographical references and index.

Cover; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; CONTRIBUTORS; FOREWORD; ABBREVIATIONS; GLOSSARY; PREFACE; 1 WHAT IS BUSINESS ANALYSIS?; INTRODUCTION; THE ORIGINS OF BUSINESS ANALYSIS; THE DEVELOPMENT OF BUSINESS ANALYSIS; THE SCOPE OF BUSINESS ANALYSIS WORK; THE ROLE AND RESPONSIBILITIES OF A BUSINESS ANALYST; THE BUSINESS ANALYSIS MATURITY MODEL; PROFESSIONALISM AND BUSINESS ANALYSIS; THE FUTURE OF BUSINESS ANALYSIS; REFERENCE; FURTHER READING; 2 THE COMPETENCIES OF A BUSINESS ANALYST; INTRODUCTION; PERSONAL QUALITIES; BUSINESS KNOWLEDGE; PROFESSIONAL TECHNIQUES The right skills for the right situationhow can i develop my skills?; industry skills frameworks; industry qualifications; summary; references; further reading; 3 strategy analysis; introduction; the context for strategy; what is strategy?; strategy development; external environment analysis; internal environment analysis; swot analysis; executing strategy; summary; references; further reading; 4 the business analysis process model; introduction; an approach to problem solving; the business analysis process model; investigate situation; consider perspectives; analyse needs; evaluate options Define requirementsdeliver changes; summary; references; further reading; 5 investigation techniques; introduction; prior research; investigation techniques; interviews; observation; workshops; scenarios; user analysis; prototyping; quantitative approaches; suitability of techniques; documenting the current situation; summary; reference; further reading; 6 stakeholder analysis and management; introduction; analysing stakeholders; stakeholder management strategies; summary of stakeholder management strategies; managing stakeholders; defining stakeholder involvement -- raci and rasci charts Using social media in stakeholder managementunderstanding stakeholder perspectives; summary; reference; further reading; 7 modelling business processes; introduction; organisational context; an alternative view of an organisation; the organisational view of business processes; value propositions; business process models; analysing the 'as is' process; improving business processes; process measurement; business process model and notation; stakeholder categories and identification; six sigma; 8 defining the solution; summary; references; further reading; useful websites; introduction Gap analysisformulating options; defining business requirements; introduction to business architecture; definition of business architecture; structure of a business architecture; business architecture techniques; summary; reference; further reading; 9 making a business and financial case; introduction; the business case in the project lifecycle; identifying options; assessing project feasibility; structure of a business case; investment appraisal; presentation of a business case; raid and cardi logs; summary; further reading; 10 establishing the requirements; introduction.

Business analysts must respond to today''s challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management.