Includes bibliographical references and indexes.

Preface -- Acknowledgments / John G. Oetzel and Stella Ting-Toomey -- Definitions and approaches to conflict and communication / Linda L. Putnam -- Quantitative methods for conflict communication research / Edward L. Fink and Deborah A. Cai, with Qi Wang -- Qualitative research on communication and conflict / Min Jiang and Patrice M. Buzzanell -- Interpersonal conflict -- Introduction to interpersonal conflict / Stella Ting-Toomey and John G. Oetzel -- Emotion and communication in conflict interaction / Laura K. Guerrero -- Social cognition and conflict / Michael E. Roloff and Courtney N. Wright -- Conflict in dating and marital relationships / John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart -- Intimate partner violence / Brian H. Spitzberg -- Family conflict communication / Ascan Koerner -- It happens in real life : the complexities of conflict and mental health within families / Keri Bolton Oetzel -- Managing conflict in a competent manner : a mindful look at events that matter / Daniel J. Canary, Sandra G. Lakey, and Alan L. Sillars -- Organizational conflict -- Introduction to organizational conflict / John G. Oetzel and Stella Ting-Toomey -- Negotiation / Brosh M. Teucher, Jeanne M. Brett, and Brian C. Gunia -- Perspectives on workgroup conflict and communication / Johny T. Garner and Marshall Scott Poole -- Conflict motivations and tactics of targets, bystanders, and bullies : -- A thrice-told tale of workplace bullying / Pamela Lutgen-Sandvik and Courtney Vail Fletcher -- Work-life conflict / Erika L. Kirby, Stacey M. B. Wieland, and M. Chad McBride -- Building constructive conflict communities through conflict resolution education / Tricia S. Jones -- Conflict management in health care settings / Jessica Katz Jameson and Kelly Fudge Albada -- Systems within systems : law, management, and participation-based conflict management systems within organizations / Kirstie McAllum and Mary Simpson -- Community -- Introduction to community conflict / John G. Oetzel and Stella Ting-Toomey -- Community conflict, ethics, and civic engagement / George Cheney, Gary Beck, and Rebecca J. Cline -- Environmental conflict communication / Tarla Rai Peterson and Andrea Marie Feldpausch-Parker -- Trust in community?academic research partnerships : increasing the consciousness of conflict and trust development / Julie E. Lucero and Nina B. Wallerstein -- Religion and conflict : an emerging field of inquiry / Stephen M. Croucher -- Moral conflict and transcendent communication / Stephen W. Littlejohn and Kristen L. Cole -- Communities, conflict, and the design of dialogic conversations / J. Kevin Barge and Dorothy C. Andreas -- Intercultural/international conflict -- Introduction to intercultural/international conflict / Stella Ting-Toomey and John G. Oetzel -- The identity factor in intercultural conflict / Young Yun Kim -- Interracial and interethnic conflict and communication in the united states / Mark P. Orbe, Melodi A. Everett, Angela L. Putman -- Intercultural and intergroup conflict resolution : nonviolence and middle way approaches / Tenzin Dorjee -- Conflict in the global workplace / Cynthia Stohl, Robert M. McCann, and Hassan Abu Bakar -- Building cultures of peace : the role of intergroup dialogue / Benjamin J. Broome -- Culture-based situational conflict model : an update and expansion / Stella Ting-Toomey and John G. Oetzel -- Transforming intercultural conflict through the context of relationship / Beth Fisher-Yoshida -- Conclusion -- Conflict communication in contexts : organizing themes and future directions / John J. Oetzel, Stella Ting-Toomey, and Willow J. Anderson -- About the editors -- About the contributors.

This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools. Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.