1. Work process knowledge in technological and organizational development / Nicholas Boreham -- 2. Work process knowledge in a chemical company / Michele Mariani -- 3. The concept of the core task and the analysis of working practices / Leena Norros and Maaria Nuutinen -- 4. The work process knowledge of chemical laboratory assistants / Martin Fischer and Peter Röben -- 5. Technological change and the construction of competence / Pierre Rabardel and Stella Duvenci-Langa -- 6. Work process knowledge and creativity in industrial design / Lauge Baungaard Rasmussen -- 7. Creating work process knowledge with new technology in a financial services workplace / Norma Lammont and Nicholas Boreham -- 8. Dimensions of work process knowledge / Maria Teresa Oliveira, Ana Luisa Oliveira Pires and Mariana Gaio Alves -- 9. Work experience as an element of work process knowledge / Martin Fischer -- 10. Training for collective competence in rare and unpredictable situations / Janine Rogalski, Marielle Plat and Patricia Antolin-Glenn -- 11. The contribution of work process knowledge to competence in electrical maintenance / Renan Samurçay and Christine Vidal-Gomel -- 12. The implications of work process knowledge for vocational education and training / Martin Fischer and Felix Rauner -- 13. Professionalization and work process knowledge in the UK's National Health Service / Nicholas Boreham -- 14. A delayed transformation? Changes in the division of labour and their implications for learning opportunities / Rik Huys and Geert van Hootegem -- 15. Work process knowledge and industrial and labour relations / Karsten Krüger, Wilfried Kruse and Maria Caprile.

Work Process Knowledge brings together the findings of twenty-four leading researchers on new forms of work and the demands these place on workers' knowledge and skill. Their findings, based on a new set of investigations in a wide range of manufacturing and service industries, identify the kinds of knowledge required to work effectively in the post-Taylorist industrial organization. Raising fundamental issues for current industrial policy, science and technology policy, and ways of managing the post-Taylorist organization and developing human resources, this book will be of essential interest to academics and professionals working in the fields of management, human resource development, and workplace learning.