The handbook of behavioral operations management : social and psychological dynamics in production and service settings
Title By: Bendoly, Elliot [Edited by] | Wezel, Wout van [Edited by] | Bachrach, Daniel G [Edited by]
Material type:
BookPublisher: Oxford : Oxford University Press, c2015.Description: xiii, 425 p. : ill. ; 24 cm.ISBN: 9780199357222Subject(s): Production management | Management science -- Psychological aspectsDDC classification: 658.5 | Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.5 HA ND (Browse shelf) | Available | T0019314 |
Includes bibliographical references and index.
The Handbook of Behavioral Operations Management provides easy-to-access insights into why associated behavioral phenomena exist in specific production and service settings, illustrated through ready-to-play games and activities that allow instructors to demonstrate the phenomena in class settings along with applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, this handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance of behavior in operational settings.