Provides students and professionals with a treatment of the subject that goes beyond statistical techniques. This book is useful for students as they prepare for various certifications such as the Certified Quality Engineer, Reliability Engineer, Quality Manager, Six Sigma Green Belt and Black Belt.

1. The Bottom Line: Quality and Business Performance 2. Organization-wide Assessment of Quality 3. Improving Quality While Decreasing Cost 4. Quality By Design To Increase Sales 5. Control of Quality to Maintain Superior Performance 6. Business Management 7. Organizational Roles To Support A Quality Culture 8. Integrating Quality into the Enterprise Strategic Plan 9. Creating a Quality Culture 10. Inspection, Test, and Measurement 11. Understanding Customer Needs 12. New Product Development's Role in Designing for Quality 13. Managing the Quality in Operations-Manufacturing 14. Managing Quality in Operations-Service 15. Managing the Chain Supply 16. Quality Assurance & Audits 17. The Role of Statistics and Probability 18. Tools for Analyzing Data 19. Statistical Tools to Design for Quality 20. Tools to Maintain the Quality of Control Appendix I: Tables Name Index Subject Index.

Notes: "Earlier editions of this book were written by J.M. Juran, Chairman Emeritus of the Juran Institute, Inc."