Includes bibliographical references and index.

Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees'. . . these are "hidden leaders'. . . and they are critical to anorganization's long-term success. Managers today need to make the most of all their resources-and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who: Demonstrate integrity - Lead through authentic relationships - Focus on results - Work from clear customer purpose - Fulfill the value promise of the company Supported by real-world examples of hidden leaders in action-and QR codes readers can scan for instant access to online assessments-the book helps managers discover these secret saviors and enable them to deliver even greater value to customers. "Debunking the myth that leadership is all about status and power, this book suggests that employees at any level can motivate those around them, drive performance, and improve an organization's bottom line.' - Publishers Weekly "This book is about... creating leaders at every level, and maximizing their positive influence on your organization's everyday operations.' - TD magazine "Edinger and Sain have done a wonderful job in giving practical methods to an important, if not vital, need in every organization.' - The UPwards Leader "[ The Hidden Leader is] an ideal text to create incentive for innovation within your own organization." - BizCatalyst360 "With a firm understanding of what hidden leadership is, managers will find specific tactics aimed at unleashing every hidden leader's potential.' - Coaching Tip "... perfect for entrepreneurs who lead their organizations with a creative mindset and are looking for a way to effectively make the most of under-utilized employees." - The Entrepreneurs Library "In a new book The Hidden Leader ... I found four great insights into recognizing the behavior and results of team members who are likely the leaders you need.' - Forbes.com "With their straightforward and accessible writing style, Edinger and Sain provide a fresh look at leadership potential.

Some employees consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakable customer loyalty. These are "hidden leaders"--And they are critical to an organization's long-term success. Edinger and Sain show you how to recognize and cultivate these talented but under utilized employees, and fulfill the value promise of the company.

How to use this book -- What is a hidden leader? -- The dynamics of hidden leadership -- Identify hidden leaders -- Enable integrity -- Build essential relational skills -- Create a focus on results -- Instill customer purpose -- Measure performance -- Engaging hidden leaders -- Epilogue: Making the hidden visible