Introduction / Peter Hines, Daniel Jones, Richard Lamming, Paul Cousins, Nick Rich -- Understanding the Value Stream -- Understanding Improvement Areas in the Value Stream / Peter Hines, Nick Rich -- Mapping Physical Flows / Peter Hines, Nick Rich -- Mapping Information Flows / Mark Francis -- Understanding Improvement Programmes in the Value Stream / Nick Rich, Peter Hines -- Thinking Strategically About Change -- Deploying Strategic Management in the Value Stream / Nick Rich, Peter Hines -- Managing Key Processes / Nick Rich, Peter Hines -- Developing Standard Operations in the Factory / Nick Rich -- Thinking Strategically About Supply -- The Management of Supply as a Strategic Process / Paul Cousins, Donna Marshall -- Purchasing in Complex Environments: Understanding Multi-Site Purchasing / Nick Rich, Owen Jones -- Strategic Performance Measurement Systems / Paul Cousins, Jon Hampson -- Making the Change in Supply Management -- Transparency in the Value Stream: From Open-Book Negotiation to Cost Transparency / Richard Lamming, Owen Jones, David Nicol -- Supplier Development / Peter Hines, Richard James, Owen Jones -- Vendor-Managed Inventory (VMI): A Systemic Approach / Richard James, Mark Francis, Nick Rich -- Environmentally Sound Supply Chain Management: Environmental Strategies in Supply and Sourcing / Richard Lamming, Jon Hampson -- Making the Change in Other Linked Processes -- Managing Promotions Within the Value Stream / Peter Hines, Nick Rich, Richard James, Daniel Jones.

A supply stream is the process of getting a product from the manufacturer to the consumer. The authors show how to ensure that value is added at each point in the stream to give maximum benefit to the customer and maximise the business benefits.

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