Enhancing enterprise intelligence : leveraging ERP, CRM, SCM, PLM, BPM, and BI Vivek Kale

Includes bibliographical references and index.

Preface -- Acknowledgements -- Intelligent enterprises -- Enterprise systems -- Integrated enterprise with ERP -- Customer centric enterprise with CRM -- Customer responsive enterprise with SCM -- Renewing enterprise with PLM -- Collaborative enterprise with BPM -- Informed enterprise with BI -- Implementing enterprise systems -- Appendix -- SAP business suite -- Reference -- Index.

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI. The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.