Includes bibliographical references (p. 219-238) and index.

Who are involuntary clients? -- The dual role of workers with involuntary clients -- Direct practice -- Sources of knowledge in work with involuntary clients -- Evidence-based practice -- The purpose of this book -- The structure of the book -- What works and what doesn't? -- Approaches that work -- Cognitive behavioural strategies -- Approaches that sometimes work -- Client factors -- Approaches that don't work -- An evidence-based practice model -- Research evidence, theory and other practice models -- Summary -- Role clarification -- Dual role : social control and helping -- What is negotiable and what is not? -- Confidentiality -- Case manager, case planner or problem-solver? -- The client's expectations -- Helping the client to understand the nature of the professional relationship -- Organisational expectations -- Theoretical approaches to the work -- Summary -- Promoting pro-social outcomes -- Identify pro-social comments and behaviours -- Reward pro-social comments and behaviours -- Modelling pro-social behaviours -- Challenging undesirable behaviours -- Advantages of the pro-social approach -- Criticisms of the pro-social approach -- Summary -- Problem-solving -- Steps in the problem-solving process -- Problem-solving, risk assessment and case planning -- Criticisms of a problem-solving approach -- Summary -- The worker-client relationship -- Empathy -- Touching -- Optimism -- Humour -- Self-disclosure -- Worker safety and client violence -- Summary -- Working with families -- When is it appropriate to work with family groups? -- Collaborative family work -- A home-based model -- The collaborative family counselling process -- Pro-social modelling -- The worker-client relationship -- Summary -- Evaluation -- Single case study evaluation -- Case analysis -- Conclusion.

How do you help someone who has no interest in being helped?Social workers face particular challenges when working with involuntary clients who may be resistant or even openly antagonistic to the offer of assistance.