Original edition published under the title: Production and operations management.

Includes bibliographical references and index.

Part I: Introduction to Operations Management 1. Operations and Productivity 2. Operations Strategy in a Global Environment 3. Project Management 4. Forecasting Part II: Designing Operations 5. Design of Goods and Services S5. Sustainability in the Supply Chain 6. Managing Quality S6. Statistical Process Control 7. Process Strategy S7. Capacity and Constraint Management 8. Location Strategies 9. Layout Strategies 10. Human Resources, Job Design, and Work Measurement PART III: Managing Operations 11. Supply Chain Management S11. Supply Chain Management Analytics 12. Inventory Management 13. Aggregate Planning and S&OP 14. Material Requirements Planning (MRP) and ERP 15. Short-Term Scheduling 16. Lean Operations 17. Maintenance and Reliability PART IV: Business Analytics Modules Module A. Decision-Making Tools Module B. Linear Programming Module C. Transportation Models Module D. Waiting-Line Models Module E. Learning Curves Module F. Simulation Online Tutorials 1. Statistical Tools for Managers 2. Acceptance Sampling 3. The Simplex Method of Linear Programming 4. The MODI and VAM Methods of Solving Transportation Problems 5. Vehicle Routing and Scheduling.

Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support–found in the book’s solved-problems and worked examples–to help readers better understand concepts important to today’s operations management professionals.

OPS216