Includes bibliographical references and index.

Creating a Center of Excellence CARING More about Your Organization Than Others Think Wise Preboarding: Seeing the Problem Who Is Going? (Sources, Inputs, Processes, Outputs, Customers) What Do They Want-Voice of the Customer What Is Missing? Flight to Excellence Ishikawa Fishbone-Why We Do Things Cause 1: Management Cause 2: People Cause 3: Method Cause 4: Measurement Cause 5: Machine Cause 6: Material Layover-Obstacles to Improvement Excuse 1: It Is a Manufacturing Thing Excuse 2: We Tried That and It Did Not Work Excuse 3: It Is Too Complex for Most Organizations Excuse 4: That Is Just Not the Way We Do Things Around Here Where Oh Where Is the End of This Journey? Basics of the New Culture Voice of the Customer Tool of Tactic 1: Move to a Proactive Stance within HR Voice of the Customer Tool of Tactic 2: Go and See Stand in a Circle Exercise Voice of the Customer Tool of Tactic 3: Focus on the Process Voice of the Customer Tool of Tactic 4: Do It Now Voice of the Customer Tool of Tactic 5: Gain Knowledge Voice of the Customer Tool of Tactic 6: Corporate Mantra Organizational Alignment Organizational Alignment Tool of Tactic 7: Change Managers to Leaders Organizational Alignment Tool of Tactic 8: Transformational Leaders Organizational Alignment Tool of Tactic 9: Educate and Train Organizational Alignment Tool of Tactic 10: Breakdown Silos Organizational Alignment Tool of Tactic 11: Avoid Quotas Organizational Alignment Tool of Tactic 12: Coach The TLS Continuum-Optimal Organization Empowerment TLS Continuum Tool of Tactic 13: Long-Term Planning to Optimize Services TLS Continuum Tool of Tactic 14: Always a Better Way TLS Continuum Tool of Tactic 15: Poka Yoke TLS Continuum Tool of Tactic 16: Drive Out Fear This Is Where I Get Off Case Studies Case Study 1: Training Effectiveness: Is the Cost Justified? Case Study 2: Reduction in the Effective Time to Hire Case Study 3: Streamline Operations Staffing Process Case Study 4: Invoices on Hold Case Study 5: Documentation Errors Further Readings Index

Bloom says that American businesses can reclaim the promise to take care of their employees by moving human relations to a quality focus, by allowing the rank and file to make changes to the process, and by recognizing the worth of everyone involved in the organizational processes. He discusses creating a center of excellence, preboarding: seeing the problem, flight to excellence, obstacles to improvement, and where the journey ends. Among his cast studies are reducing the effective time to hire, and invoices on hold. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)