Operational assessment of IT
By: Katzman, Steve
Material type:
BookSeries: Internal audit and IT audit ; 4.Publisher: Boca Raton, FL : CRC Press, c2016.Description: xviii, 338 p. : ill. ; 24 cm.ISBN: 9781498737685Subject(s): Information technology -- Management | Information technology -- Auditing | Auditing, InternalDDC classification: 004.068 Online resources: Location Map | Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
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| REGULAR | University of Wollongong in Dubai Main Collection | 004.068 KA OP (Browse shelf) | Available | T0054690 |
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| 004.068 IT IL ITIL service operation / | 004.068 IT IL ITIL service strategy. | 004.068 IT IL ITIL service transition / | 004.068 KA OP Operational assessment of IT | 004.068 KE MA Managing IT performance to create business value | 004.068 KO NE The next leap in productivity : | 004.068 KU IM Implementing service quality based on ISO/IEC 20000 : |
Includes bibliographical references and index.
Part 1. Prelude -- part 2. Goals -- part 3. Operational assessments -- part 4. Putting it all together.
This book provides insights into the operational assessment process with a specific focus on IT. The book include some lean six-sigma (6s) tools and techniques. This book is designed to provide examples of various processes, each employing tools to help provide a diverse perspective of the process. In an effort to gain insight into the process, its goals, and the steps currently used to achieve the goals. Using the concepts and tools provided in the book, the reader should see a clearer picture of any process from different perspectives in an effort to truly understand the process goals. The Book, like the Business Process, tries to focus on the Quality Value Stream.