Management Extra brings all the best management thinking together in one package. The series fuses key ideas with applied activities to help managers examine and improve how they work in practice. Management Extra is an exciting, new approach to management development. The books provide the basis for self-paced learning at level 4/5. The flexible learning structure allows busy participants to study at their own convenience, minimising time away from the job.

Front cover; Quality and operations management; Copyright page; Contents; List of activities; List of figures; List of tables; Series preface; Introduction: managing quality operations; Chapter 1 The language of quality; Chapter 2 Improvement; Chapter 3 Operations management; Chapter 4 Techniques for planning and control; Chapter 5 Quality in health, safety and environment; References.