Includes bibliographical references and index.

How to Get the Most from This Book Chapter Contents at a Glance The Book at a Glance Overview of the Five Tier Audit Competency Model Some Definitions before We Start Change Management Chapter Summary Quiz Techniques for Planning Useful Audits Chapter Contents at a Glance Definition and Benefits of the Critical Linkage Audit Planning Techniques Data Collection Interviewing: The Funnel Approach Putting It All Together to Set the Scope and Objectives Managing Your Time Effectively while Planning Chapter Wrap-Up Chapter Summary Quiz Techniques for Detailed Risk and Control Assessment Chapter Contents at a Glance Just What Is Inherent Risk? Two Categories to Exclude When Identifying Inherent Risk Risk's Effect: Assessing a Risk's Consequences Control Assessment Types of Controls Tips for Writing about Controls in Narratives Chapter Wrap-Up Chapter Summary Quiz Testing and Sampling Techniques Chapter Contents at a Glance Testing Techniques A Step-by-Step Approach to Developing Control Tests for Operating Effectiveness Audit Sampling Techniques Chapter Wrap-Up Chapter Summary Quiz Documentation and Issue Development: The Building Blocks for Effective Audit Reports Chapter Contents at a Glance General, Four-Step Writing Process Documenting the Audit: Getting Started Tips for Effective Summary Writing Issue Development Effective Audit Documentation Techniques Chapter Wrap-Up Chapter Summary Quiz Core Competencies You Need as an Auditor Chapter Contents at a Glance Executive Presence in Audit Critical Thinking: What Is It? General Guidelines for Managing Your Time Tips for Managing up the Ladder General Ways to Organize the Message You Want to Communicate Planning Effective Meetings Reporting on an Audit's Status Chapter Wrap-Up Chapter Summary Quiz Techniques for Managing the Audit Team Chapter Contents at a Glance Delivering Feedback Tips for Managing a Multigenerational Workforce Leaders and Managers Building and Motivating Teams Chapter Summary Quiz Techniques for Managing Constituent Relationship Techniques for Achieving a Positive First Impression Influencing Techniques Delivering Technical Information to Nontechnical People Fundamental Rules for Handling Objections Exercise 8.1: Overcoming Auditee Objections to Issues Chapter Wrap-Up Chapter Summary Quiz Chapter Quiz Answers Chapter 1: How to Get the Most from This Book Chapter 2: Techniques for Planning Useful Audits Chapter 3: Techniques for Detailed Risk and Control Chapter 4: Testing and Sampling Techniques Chapter 5: Documentation and Issue Development Chapter 6: Core Competencies You Need as an Auditor Chapter 7: Techniques for Managing the Audit Team Chapter 8: Techniques for Managing the Constituent Relationship Bibliography