Includes bibliographical references and index.

Designing performance-based strategic planning systems -- Designing performance management and measurement systems -- Designing metrics -- Establishing a software measurement program -- Designing people improvement systems -- Knowledge and social enterprising performance measurement and management -- Designing performance-based risk management systems -- Designing process control and improvement systems -- Designing and measuring the it product strategy -- Designing customer value systems.

There are literally hundreds of processes taking place simultaneously in an organization, each creating value in some way. IT performance management and measurement is about pushing the performance of the automation and maintenance of these processes in the right direction. This book thoroughly explains the concepts behind performance management and measurement from an IT perspective. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous