Includes bibliographical references and index.

Introduction to Integrated IT Performance ManagementIntroductionPerformance Problems: Management of IT ServicesThe Increasing Demand for Performance IntegrationRole of Executive ManagementA Real-World Problem Scenario: Measuring Major IT ProgramA Real-World Solution Scenario: Measuring Major IT ProgramReal-World Problem Scenario: Measuring IT Delivery ServicesReal-World Solution Scenarios: Measuring IT Delivery ServicesGaining Acceptance for Performance IntegrationSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Performance PerspectivesChapter Testing QuestionsRecommended ReadingsIntegrated IT Performance Management FrameworkIntroductionPerformance Management Organizational StructurePerformance Organizational Structure: RationaleStrategic ManagementPerformance ManagementIT Operational ManagementPerformance Delivery Manager Key AccountabilitiesApplying Integrated Framework to Other DisciplinesAlternate Project-Based Organizational StructureSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsStrategic Management ModelStrategic ManagementIT Goal StatementIT Strategic FrameworkIT Strategic DirectivesIT Policy FrameworkIT Governance FrameworkIT Value-Based Performance MeasurementSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsPerformance Management ModelPerformance ManagementIT SDLC Performance ModelIT Performance Management Delivery ProcessesPerformance Measurement OfficeSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsInformation Technology Operational Management ModelInformation Technology Operational ManagementFinancial AccountabilityHuman Resource AccountabilityOperational Process AccountabilityProject Management AccountabilityApplications Management AccountabilityTechnology Operations AccountabilitySummaryEndnotes: Key Project Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsIntegrated IT Service Delivery Life Cycle Performance ModelIntroductionIT Executive Leadership Services (ELS)Planning and Administration Services (PAS)Enterprise Architecture Services (EAS)Project Portfolio Management (PPM)Applications Management Services (AMS)Technology Management Services (TOS)SummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsAligning IPMF-IT Framework with Industry Best PracticesIntroductionIPMF-IT Integration with Industry Best PracticesStrategic Management IntegrationPerformance Management IntegrationIT Operational Management IntegrationPerformance Measurement Office IntegrationSummaryEndnotes: Key Performance Management TermsQuestions to Think about: Management PerspectivesChapter Testing QuestionsRecommended ReadingsAppendices:Integrated IT Performance Measurement Dashboard-Executive Leadership Services (ELS)Integrated IT Performance Measurement Dashboard-Planning and Administration ServicesIntegrated IT Performance Measurement Dashboard-Enterprise Architecture ServicesIntegrated IT Performance Measurement Dashboard-Project Portfolio Management (PPM)Integrated IT Performance Measurement Dashboard-Applications Management ServicesIntegrated IT Performance Measurement Dashboard-Technology Operations Services.

If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you.