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Managing quality

By: Bell,Desmond
Title By: McBride, Philip | Wilson, George
Material type: BookPublisher: London : Taylor & Francis c2016.Description: xvi, 235 p. ; 24 cm.ISBN: 9781138155947Subject(s): Quality management | Control Quality
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Item type Home library Call number Status Date due Barcode Item holds
REGULAR University of Wollongong in Dubai
Main Collection
658.4013 BE MA (Browse shelf) Available T0055110
Total holds: 0

Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.

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