Service quality in the hotel industry : issues and challenges
By: Soteriades, Marios
Material type: BookPublisher: Saarbrucken, Germany : Lap Lambert Academic Publishing, c2011.Description: 76 p. : ill. ; 24 cm.ISBN: 978-3844324860Program: OPS953Subject(s): Hotel Industry | Service Industry | Quality control | Quality servicesDDC classification: 0 Online resources: Location MapItem type | Home library | Call number | Status | Date due | Barcode | Item holds |
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REGULAR | University of Wollongong in Dubai Main Collection | 647.94068 SO SE (Browse shelf) | Available | T0055220 | ||
REGULAR | University of Wollongong in Dubai Main Collection | 647.94068 SO SE (Browse shelf) | Available | T0055221 |
, Shelving location: Main Collection Close shelf browser
647.94 ME SE Service quality management in hospitality and tourism | 647.94068 HA HO Hospitality business development / | 647.94068 SH CL Class acts : | 647.94068 SO SE Service quality in the hotel industry : | 647.94068 SO SE Service quality in the hotel industry : | 647.94068 WA HO Hospitality management : | 647.940681 DO MA Managerial accounting for the hospitality industry / |
Quality issues & challenges in hotels. The literature review indicates that the quality of service is a major issue for hotel businesses and has strategic and managerial implications. Quality has become a key-integrating concept, linking corporate strategy, marketing and operations management to customer needs and satisfaction. Providing quality service for any hotel operation is a complex task but one that can bring great advantages in the fields of profitability and competitiveness. Developing quality strategy in a hotel operation means a fundamental change in the way the firm operates. The main aim of the present study is to address and discuss the various issues and challenges of service quality in the hotel industry. The study highlights the quality service issues and challenges, and provides explanations of theoretical concepts and their practical applications. It is a study which offers a useful summary of the literature on service quality in the hotel context and some insights into business practices.
OPS953