Promoting effective workplace mediation / Katalien Bollen, Martin Euwema, and Lourdes Munduate -- The mediation process. Getting beyond win-lose and win-win : a situated model of adaptive mediation / Peter T. Coleman, Katharina G. Kugler, and Kyong Mazzaro ; Workplace mediation : searching for underlying motives and interests / Elisabeth Kals, Kathrin Thiel, and Susanne Freund ; A psychological toolbox for mediators : from theory and research to best practices / Klaus Harnack ; Workplace mediation : lessons from negotiation theory / Benjamin P. Höhne, David D. Loschelder, Lisa Gutenbrunner, Johann M. Majer, and Roman Trötschel -- Context of workplace mediation. Mediation and conflict coaching in organizational dispute systems / Tricia S. Jones ; HRM practices and ediation : lessons learnt from the UK / Ria Deakin ; Towards an integrated workplace mediation system : reflections on the South African experience / Barney Jordaan and Greet De Wulf ; Mandatory workplace mediation / Virginia Vilches Such, Alain Laurent Verbeke, and Carrie Menkel-Meadow -- Mediation and other third party roles in the organization. An appreciative approach to conflict : mediation and conflict coaching / Ross Brinkert ; The manager as mediator : attitude, technique, and process in constructive conflict resolution in the workplace / Thelma Butts ; Conflict-positive organizations : applying mediation and conflict management research / Dean Tjosvold, Paulina Wan, and Moureen Tang -- New developments. Looking back to leap forward : the potential for e-mediation at work / Jennifer Parlamis, Noam Ebner, and Lorianne D. Mitchell ; It takes three to tango : the geometry of workplace mediation / Lourdes Munduate, Katalien Bollen, and Martin Euwema.

This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.