Rev. ed. of: Operations and supply management.

Includes bibliographical references and indexes.

Operations and supply chain management -- Strategy and sustainability -- Product and service design -- strategic capacity management -- Learning curves -- Process analysis -- Job design and work measurement -- Production processes -- Facility layout -- Service processes -- Waiting line analysis -- Health care processes -- Six-sigma quality -- Process capability and SPC -- Projects -- Global sourcing and procurement -- Location, logistics, and distribution -- Lean and sustainable supply chains -- Operations consulting and reengineering -- Enterprise resource planning systems -- Demand management and forecasting -- Sales and operations planning -- Inventory control -- Material requirements planning -- Scheduling -- Simulation -- Constraint management.

Includes coverage of managing people and applying sophisticated technology to operations and supply chain management. This book delivers precisely what students need, when students need it, and how students need it, so that your class time is more engaging and effective.