Includes index.

Acknowledgments xi About the Author xv Introduction 1 PART ZERO: Change Is Inevitable 9 PART ONE: Why 88% of Change Initiatives Fail 29 1 People Don t Like Change 31 #1 reason why people resist change: fear of failure 35 #2 reason why people resist change: fear of the unknown 38 #3 reason why people resist change: fear of blame 40 #4 reason why people resist change: the comfort of victimhood 44 #5 reason why people resist change: the long-term gains don t seem to be worth the short-term pain 49 #6 reason why people resist change: we need help but it is nowhere to be found, so we give up at the fi rst hurdle 50 2 Lack of Clarity Regarding What We are Trying to Achieve and Why 55 3 The Implications are not Fully Understood 71 4 An Obsession with Process over Outcomes 75 5 Inertia 81 6 The Project is Set Up to Fail 85 7 Poor Communications and Disingenuous Stakeholder Engagement 89 8 We Forget that Emotions Trump Logic Every Time 93 9 A Change-averse Culture 103 10 The Leadership Doesn t Stay the Course 107 PART TWO: The Necessary Ingredients for Successful Change 113 11 A Change Catalyst to Drive Delivery 115 12 Clarity About What we are Trying to Achieve and Why 131 13 Detailed Understanding of the Implications of the Change 133 14 A Laser-like Focus on the Outcomes 139 15 A Change Process that Includes a 'Pause for Reflection' 143 16 Clear Governance and Thorough Planning 147 17 Genuine Engagement with People at all Levels of the Organisation 153 18 Identification of the Emotional Triggers 163 19 A Strong, Committed, Aligned and Unwavering Leadership Team 167 20 A Change-ready Culture 171 PART THREE: Culture Change 177 21 Cultural Intelligence 179 22 Instigating Change in a Foreign Culture 193 23 Understanding Your Organisation s Culture 207 24 Teaching People to Walk in the Rain 211 PART FOUR: Getting Down to Business 225 25 Vision, Mission and Other Buzzwords 227 26 Values Schmalues 243 27 What Does a Good Strategy Look Like? 251 28 It s the Delivery, Stupid! (Execution is Everything) 263 29 Where Are Your Walls? (Organisation Design) 271 30 Overcoming Complacency (The Innovator s Dilemma) 279 31 What Does a Good Leader Look Like? 287 32 Building Extraordinary Leadership Teams 293 33 Your People 299 34 Case Studies 313 Tim Wallace and the iPipeline team: Transforming insurance 314 Michael Sheargold: Real estate Change Catalyst 321 Michael Gould and Anaplan: The UK s newest unicorn 327 Unlocking the value of HR 335 Globalisation 345 35 The Change Toolbox 359 PART FIVE: And Finally, Tell 'em What You Told 'em 377 Index 385

The essential companion for delivering successful and sustainable change. 'The Change Catalyst is the most accessible, entertaining and insightful book on the subject I have read in many a year. ' David Pitman, Global Partner, Boston Consulting Group 88% of change initiatives fail.