Includes bibliographical references and index.

Part I: Human Resources in Sport and Recreation Chapter 1. Significance of Human Resources Service Operations Sport and Recreation Services Paid and Volunteer Workers Clients as Human Resources A Model of Human Resource Management Chapter Pursuits Chapter 2. Volunteers and Volunteerism The Need for Volunteerism Voluntary Organizations People Who Volunteer Why People Volunteer Altruism and Volunteerism Role of the Sport or Recreation Manager Chapter Pursuits Chapter 3. Professionals and Professionalism Original Definition of a Profession Process of Professionalization Semiprofessions, Mimic Professions, and Deprofessionalization Professional Status of Sport Management Professionalism and Volunteerism Role of the Sport or Recreation Manager Chapter Pursuits Chapter 4. Clients as Human Resources Customer as Input, Throughput, and Output Customer Participation in Sport and Recreation Services Client Motives for Participation Role of the Sport or Recreation Manager Chapter Pursuits Part II: Individual Differences in Human Resources Chapter 5. Abilities Issues Over Ability Cognitive Abilities Emotional Intelligence Role of the Sport or Recreation Manager Chapter Pursuits Chapter 6. Personality Determinants of Personality Type Theories Trait Theories Personality and Organizational Behavior Role of the Sport or Recreation Manager Chapter Pursuits Chapter 7. Values Values, Beliefs, Attitudes, and Norms Sources of Values Terminal and Instrumental Values Hierarchy of Values Value Types Functions of Values Values in Organizations National Values and Sport Role of the Sport or Recreation Manager Chapter Pursuits Chapter 8. Motivation A Model of Motivation Other Theories of Motivation Motivation as Personal Investment Role of the Sport or Recreation Manager Chapter Pursuits Part III: Human Resource Practices Chapter 9. Organizational Justice Distributive Justice Procedural Justice Interactional Justice Role of the Sport or Recreation Manager Chapter Pursuits Chapter 10. Job Design Job Design Strategies Task Attributes Motivational Properties of Tasks Implementing Task Attributes Task Attributes and Individual Differences Other Approaches to Job Design Task Dependence, Coordination, and Variability Role of the Sport or Recreation Manager Chapter Pursuits Chapter 11. Staffing and Career Considerations Purposes of Staffing Focus of Staffing Matching People and Jobs Psychological Contract Career Considerations Mentoring Role of the Sport or Recreation Manager Chapter Pursuits Chapter 12. Leadership Leader Behavior Multidimensional Model of Leadership Transformational, Transactional, Servant, and Authentic Leadership Leadership and Decision Making Role of the Sport or Recreation Manager Chapter Pursuits Chapter 13. Performance Appraisal Purposes of Performance Appraisal What Should Be Evaluated When to Conduct Performance Appraisal Who Should Do the Appraisal Errors in Rating Role of the Sport or Recreation Manager Chapter Pursuits Chapter 14. Reward Systems Purposes of Reward Systems Types of Rewards Bases of Rewards Reward Systems and Member Preferences Role of the Sport or Recreation Manager Chapter Pursuits Chapter 15. Internal Marketing Forms of Marketing Process Versus People Orientation in Internal Marketing Marketing Principles in Internal Operations Functions of Internal Marketing Issues in Internal Marketing Role of the Sport or Recreation Manager Chapter Pursuits Part IV: Attitudinal Outcomes Chapter 16. Satisfaction Theories of Job Satisfaction Satisfaction With Volunteer Work Participant Satisfaction Measurement of Satisfaction Role of the Sport or Recreation Manager Chapter Pursuits Chapter 17. Commitment Multidimensionality of Organizational Commitment Occupational Commitment Development and Effects of Organizational Commitment Correlates of Organizational Commitment Role of the Sport or Recreation Manager Chapter Pursuits

Human Resource Management in Sport and Recreation, Third Edition, guides readers toward a greater understanding of human resource management in sport and recreation environments.