Benchmarking : the search for industry best practices that lead to superior performance
By: Camp, Robert C
Material type:
BookPublisher: Milwaukee, Wis. : White Plains, N.Y. : Quality Press ; c1989.Description: xv, 299 p. : ill. ; 24 cm.ISBN: 9781563273520; 0873890582; 0527916358Subject(s): Business intelligence | Research, Industrial | Performance | Organizational effectiveness | Competition -- EvaluationDDC classification: 658.4013 CA BE
Summary:
Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.4013 CA BE (Browse shelf) | Available | T0057871 |
Total holds: 0
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| 658.4013 BR SI Six sigma for small business / | 658.4013 BU LE Lean six sigma business transformation for dummies | 658.4013 BY LE Lean turnaround fieldbook : | 658.4013 CA BE Benchmarking : | 658.4013 CA SE Case studies in performance management : a guide from the experts / | 658.4013 CA SE Case studies in organisational excellence : 2001-2003 : finalist 2001 : Kangan Batman TAFE. | 658.4013 CO OU Outperform with expectations-based management : a state of the art approach to creating and enhancing shareholder value / |
Includes index.
Bibliography: p. 289-291.
Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.