Designing bots : creating conversational experiences /
By: Shevat, Amir
Material type:
BookPublisher: Sebastopol, CA : O'Reilly Media, c2017.Description: xv, 328 p. : col. ill. ; 24 cm.ISBN: 1491974826; 9781491974827Subject(s): User interfaces (Computer systems) | Human-computer interaction | User-centered system design | Automatic speech recognition | Intelligent agents (Computer software) | Computer programmingDDC classification: 006.454 SH DE Online resources: Location Map | Item type | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 006.454 SH DE (Browse shelf) | Available | May2019 | T0061275 |
Includes index.
What are bots? -- Bot types -- Major platforms -- Major use cases -- Bot anatomy -- Branding, personality, and human involvement -- Artificial intelligence -- The conversation -- Rich interactions -- Context and memory -- Bot discovery and installation -- Engagement methods -- Monetization -- Design process overview -- Use case definition and exploration -- Conversation scripting -- Designing and testing -- Bot building overview -- Analytics and continuous improvement -- To infinity and beyond-the future of bots.
This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it's for a new consumer service or an enterprise efficiency product.