What's Inside? xvii1 What is Interaction Design? 11.1 Introduction 11.2 Good and Poor Design 21.3 What is Interaction Design? 91.4 The User Experience 131.5 Understanding Users 151.6 Accessibility and Inclusiveness 171.7 Usability and User Experience Goals 19Interview with Harry Brignull 342 The Process of Interaction Design 372.1 Introduction 372.2 What is Involved in Interaction Design? 382.3 Some Practical Issues 553 Conceptualizing Interaction 693.1 Introduction 693.2 Conceptualizing Interaction 713.3 Conceptual Models 743.4 Interface Metaphors 783.5 Interaction Types 813.6 Paradigms, Visions, Theories, Models, and Frameworks 88Interview with Albrecht Schmidt 974 Cognitive Aspects 1014.1 Introduction 1014.2 What is Cognition? 1024.3 Cognitive Frameworks 1235 Social Interaction 1355.1 Introduction 1355.2 Being Social 1365.3 Face-to-Face Conversations 1395.4 Remote Conversations 1435.5 Co-presence 1505.6 Social Engagement 1586 Emotional Interaction 1656.1 Introduction 1656.2 Emotions and the User Experience 1666.3 Expressive Interfaces and Emotional Design 1726.4 Annoying Interfaces 1746.5 Affective Computing and Emotional AI 1796.6 Persuasive Technologies and Behavioral Change 1826.7 Anthropomorphism 1877 Interfaces 1937.1 Introduction 1937.2 Interface Types 1947.3 Natural User Interfaces and Beyond 2527.4 Which Interface? 253Interview with Leah Buechley 2578 Data Gathering 2598.1 Introduction 2598.2 Five Key Issues 2608.3 Data Recording 2668.4 Interviews 2688.5 Questionnaires 2788.6 Observation 2878.7 Choosing and Combining Techniques 3009 Data Analysis, Interpretation, and Presentation 3079.1 Introduction 3079.2 Quantitative and Qualitative 3089.3 Basic Quantitative Analysis 3119.4 Basic Qualitative Analysis 3209.5 Which Kind of Analytic Framework to Use? 3299.6 Tools to Support Data Analysis 3419.7 Interpreting and Presenting the Findings 34210 Data at Scale 34910.1 Introduction 34910.2 Approaches to Collecting and Analyzing Data 35110.3 Visualizing and Exploring Data 36610.4 Ethical Design Concerns 37511 Discovering Requirements 38511.1 Introduction 38511.2 What, How, and Why? 38611.3 What Are Requirements? 38711.4 Data Gathering for Requirements 39511.5 Bringing Requirements to Life: Personas and Scenarios 40311.6 Capturing Interaction with Use Cases 415Interview with Ellen Gottesdiener 41812 Design, Prototyping, and Construction 42112.1 Introduction 42112.2 Prototyping 42212.3 Conceptual Design 43412.4 Concrete Design 44512.5 Generating Prototypes 44712.6 Construction 457Interview with Jon Froehlich 46613 Interaction Design in Practice 47113.1 Introduction 47113.2 AgileUX 47313.3 Design Patterns 48413.4 Open Source Resources 48913.5 Tools for Interaction Design 49114 Introducing Evaluation 49514.1 Introduction 49514.2 The Why, What, Where, and When of Evaluation 49614.3 Types of Evaluation 50014.4 Evaluation Case Studies 50714.5 What Did We Learn from the Case Studies? 51414.6 Other Issues to Consider When Doing Evaluation 51615 Evaluation Studies: From Controlled to Natural Settings 52315.1 Introduction 52315.2 Usability Testing 52415.3 Conducting Experiments 53315.4 Field Studies 536Interview with danah boyd 54616 Evaluation: Inspections, Analytics, and Models 54916.1 Introduction 54916.2 Inspections: Heuristic Evaluation and Walk-Throughs 55016.3 Analytics and A/B Testing 56716.4 Predictive Models 576References 581Index 619