Sales & services masterclass series [videorecording] : overcoming objections : program 4 /
Material type:
Visual materialPublisher: Australia : Training Point, 2009.Description: 1 X DVD ; 16 mints.Other title: Sales and services masterclass series : overcoming objections : program 4.Subject(s): Customer Service | Sales Skills
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| DVD | University of Wollongong in Dubai Main Collection | 658.45 SA LE (Browse shelf) | Available | T0041149 |
, Shelving location: Main Collection Close shelf browser
1 X DVD.
A practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts ideal for group training and self development. 1. What Customers Love and Hate 2. Selling Yourself Firsr 3. Presenting With Impact 4. Overcoming Objections 5. Closing the Sale 6. The Phone as Friend 7. Managing Difficult Customers and Complaints 8. Working Constructively in a Sales Team.