Listening under pressure [videorecording] : the customer service challenge /
Material type:
Visual materialPublisher: Mill Valley, CA : Kantola, .Description: 1x DVD.Subject(s): Communication | Customer Service | Listening skills| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
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| DVD | University of Wollongong in Dubai Main Collection | 658.812 LI ST (Browse shelf) | Available | T0041430 |
, Shelving location: Main Collection Close shelf browser
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| 658.812 KE LI Likeable business : why today's consumers demand more and how leaders can deliver / | 658.812 KO MA Market your way to growth : 8 ways to win / | 658.812 KU MA Managing customers for profit : strategies to increase profits and build loyalty / | 658.812 LI ST Listening under pressure the customer service challenge / | 658.812 LU CU Customer service : skills for success / | 658.812 LU CU Customer service : skills for success / | 658.812 LU CU Customer service : skills for success / |
Running time : 14 mins.
Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs and ensuring a positive experience with your organization.In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. You'll learn how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you've mastered these crucial skills, great customer service will be second nature.