Breaking through : implementing customer focus in enterprises /
By: Vandermerwe, Sandra
Material type:
BookSeries: Bloomberg professional library.Publisher: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2004.Description: xi, 209 p. : ill ; 24 cm.ISBN: 1403935033 (cloth)Other title: Customer focus in enterprises.Subject(s): Consumer satisfaction | Customer relations | Organizational change | Organizational effectivenessDDC classification: 658.8/12
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658.8 VA BR (Browse shelf) | Available | T0022745 |
Total holds: 0
Includes bibliographical references (p. 191-198) and index.