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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Contributor(s): Material type: TextTextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.Edition: 3rd edDescription: xvi, 533 p. : ill ; 25 cmISBN:
  • 9781405847322 (pbk. : alk. paper)
  • 1405847328 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 658
Online resources:
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658 JO SE (Browse shelf(Opens below)) Available T0036172

Includes bibliographical references and index.

TBS930

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