Service operations management : improving service delivery / Robert Johnston and Graham Clark.
Material type: TextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.Edition: 3rd edDescription: xvi, 533 p. : ill ; 25 cmISBN:- 9781405847322 (pbk. : alk. paper)
- 1405847328 (pbk. : alk. paper)
- 658
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
REGULAR | University of Wollongong in Dubai Main Collection | 658 JO SE (Browse shelf(Opens below)) | Available | T0036172 |
Includes bibliographical references and index.
TBS930
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