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The secrets of superior service [videorecording] / Ron Kaufman.

By:

Kaufman, Ron

Material type: Film

FilmPublication details: Singapore : Ron Kaufman Active Learning, 1995.Description: Original video of kit which contains : 2 x videos, 2 x audio cassettes, 1 x booklet + 9 x loose-leaf cards video tape 2 (PAL)Subject(s):

Customer service
Customer relations
Consumer satisfaction

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