Previous ed.: Basingstoke : Macmillan, 1996. Includes bibliographical references (p. 263-265) and index. Pt. 1, Personal effectiveness -- 1. Self-awareness -- 2. Time management -- 3. Stress management -- 4. Information management -- 5. Assertiveness -- 6. Beating the bully -- 7. Using supervision -- 8. Continuous professional development -- Pt. II, Interaction skills -- 9. Valuing diversity -- 10. Verbal communication -- 11. Non-verbal communication -- 12. Written communication -- 13. Interviewing -- 14. Influencing skills -- 15. Handling feelings -- 16. Handling conflict -- Pt. III, Intervention skills -- 17. Anti-dicriminatory practice -- 18. Being systematic -- 19. Assessment -- 20. Planning -- 21. Decision-making -- 22. Review and evaluation -- 23. Ending -- 24. Reflective practice -- Conclusion. "People Skills is a clear and accessible guide to the basic knowledge and skills needed for effective practice in a wide range of occupations and professions that involve dealing with people and their problems. It covers an extensive range of topics underpinning the work of a wide variety of staff, identifying key issues of concern to students, practitioners and managers in such diverse fields as health, social welfare, criminal justice, personnel, counselling and advice work." "It is essential reading for everyone working, or training to work, with people and their problems."--BOOK JACKET.