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1.
Services marketing : integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by
Edition: 7th ed.
Publication details: United States : McGraw-Hill Education, 2017
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 ZE SE, ...

2.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Irwin, c2013
Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 ZE SE, ...

3.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill Irwin, c2009
Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658.8 ZE SE, ...

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