Amazon cover image
Image from Amazon.com

Serve them right / Kate Dickens.

By: Material type: TextTextPublication details: Dubai : Motivate Publishing, c1999.Description: viii, 168 p. : ill ; 23 cmISBN:
  • 1860630839
Subject(s): Summary: Targeted specifically for the middle east, serve them right gives a practical, user-friendly advice on how to develop excellent customer care skills with a multicultural workforce. Since the composition of the workforce and the customer base in the Gulf today is so deliver multicultural customer service that will leave the customer not only satisfied, but enthused about the company. It focuses on practical issues which affect all service-oriented organisations(whether a small or multinational enterprise), providing an overview of a typical customer care campaign and guidance on setting benchmarks which everyone involved in customer service can understand and aspire to.
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.812 DI SE (Browse shelf(Opens below)) Available T0016053
REGULAR University of Wollongong in Dubai Main Collection 658.812 DI SE (Browse shelf(Opens below)) Available T0014456

Caption from main page : a practical guide to multicultural customer care.

Targeted specifically for the middle east, serve them right gives a practical, user-friendly advice on how to develop excellent customer care skills with a multicultural workforce. Since the composition of the workforce and the customer base in the Gulf today is so deliver multicultural customer service that will leave the customer not only satisfied, but enthused about the company. It focuses on practical issues which affect all service-oriented organisations(whether a small or multinational enterprise), providing an overview of a typical customer care campaign and guidance on setting benchmarks which everyone involved in customer service can understand and aspire to.

There are no comments on this title.

to post a comment.