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1.
Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : American Management Association, c2011
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.31245 EV CU.

2.
The one minute manager / Kenneth Blanchard, Spencer Johnson. by
Material type: Text Text; Format: regular print
Publication details: London : HarperCollins, 1996
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4 BL ON.

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