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Return on investment in training and performance improvement programs / Jack J. Phillips.

By: Material type: TextTextSeries: Improving human performance seriesPublication details: London ; Boston : Routledge, c2003.Edition: 2nd edDescription: xvii, 375 p. : ill. ; 24 cmISBN:
  • 0750676019 (alk. paper)
Subject(s): DDC classification:
  • 658.3/124 21
LOC classification:
  • HF5549.5.T7 P434 2003
Contents:
Ch. 1. Measuring the Return on Investment Key Issues and Trends -- Ch. 2. ROI Model -- Ch. 3. Collecting Data -- Ch. 4. Isolating the Effects of Training -- Ch. 5. Converting Data to Monetary Benefits -- Ch. 6. Tabulating Program Costs -- Ch. 7. Calculating the Return -- Ch. 8. Identifying Intangible Measures -- Ch. 9. ROI Forecasting -- Ch. 10. How to communicate Results -- Ch. 11. Implementation Issues -- App. A. Resources -- App. B. How Results-Based Are Your Training and Development Programs?
Summary: Guides you through a results-based approach to calculating the Return on Investment in training and performance improvement programs. This book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. It also includes a case study which takes the reader through the ROI process step-by-step.
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.3124 PH RE (Browse shelf(Opens below)) Available T0022849

Includes bibliographical references and index.

Guides you through a results-based approach to calculating the Return on Investment in training and performance improvement programs. This book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. It also includes a case study which takes the reader through the ROI process step-by-step.

Ch. 1. Measuring the Return on Investment Key Issues and Trends -- Ch. 2. ROI Model -- Ch. 3. Collecting Data -- Ch. 4. Isolating the Effects of Training -- Ch. 5. Converting Data to Monetary Benefits -- Ch. 6. Tabulating Program Costs -- Ch. 7. Calculating the Return -- Ch. 8. Identifying Intangible Measures -- Ch. 9. ROI Forecasting -- Ch. 10. How to communicate Results -- Ch. 11. Implementation Issues -- App. A. Resources -- App. B. How Results-Based Are Your Training and Development Programs?

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