Results of search for '(su:{Service industries}) AND (su:{Management.})'

Refine your search

Availability
- Limit to records with available items
Authors
- Bateson, John E. G. (2)
- Bordoloi, Sanjeev (1)
- Daniels, Peter W. (1)
- Fitzsimmons, James A... (7)
- Fitzsimmons, Mona J. (7)
- Gemmel, Paul (2)
- Helsdingen, Piet van (2)
- Hoffman, K. Douglas (2)
- Johnston, Robert (2)
- Kasper, Hans (2)
- Lovelock, Christophe... (4)
- Normann, Richard (2)
- Palmer, Adrian (4)
- Pine, B. Joseph (1)
- Schneider, Jakob (2)
- Stickdorn, Marc (2)
- Van Dierdonck, Rolan... (2)
- Van Looy, Bart (2)
- Wirtz, Jochen (4)
- Show more
- Show less
Item types
- 3 DAY LOAN (6)
- CRS (3)
- ON ORDER (1)
- REGULAR (53)
- TEACHER REF (1)
Locations
- Closed Reserve (2)
- Main Collection (51)
- On Order (1)
- Tardis (1)
Series
- Advances in Marketin... (1)
- Cambridge marketing ... (1)
- The Dryden Press ser... (1)
- The McGraw-Hill/Irwi... (1)
- Translational system... (1)
Topics
- BUSINESS & ECONOMICS... (2)
- Business and Managem... (1)
- Computer Literacy (1)
- Consumer satisfactio... (1)
- Customer services (10)
- Electronic commerce (1)
- Industrial managemen... (4)
- Knowledge management (1)
- Management (1)
- Manufactures (2)
- Marketing (4)
- Marketing management (4)
- New products (3)
- Organizational chang... (1)
- Professions (5)
- Service industries (53)
- Strategic planning (2)
- Technological innova... (2)
- Total quality manage... (1)
- Show more
- Show less

	1.	This is service design methods, a companion to This is service design doing : expanded service design thinking methods for real projects / edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider. by Stickdorn, Marc Lawrence, Adam [book designer,, Compiler Edited by,] Hormess, Markus [Compiler Edited by,] Schneider, Jakob [Compiler Edited by,] Stickdorn, Marc Edition: 5th edition. Material type: Text Other title: Expanded service design thinking methods for real projects Availability: Not available: University of Wollongong in Dubai: Ordered (1).
	2.	Service management : operations, strategy, and information technology Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons by Bordoloi, Sanjeev Fitzsimmons, James A Fitzsimmons, Mona J Edition: 9th ed. Material type: Text Publication details: New York, NY : McGraw-Hill, c2019 Online resources: eBook Location Map Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658 BO SE, ...
	3.	This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider by Stickdorn, Marc Schneider, Jakob Material type: Text Publication details: Hoboken, N.J. : Wiley, c2011 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 ST SE.
	4.	Designing service machines : translating principles of system science to service design Ram Babu Roy ... [et al.] by Roy, Ram Babu Lillrank, Paul V.K. Sreekanth Torkki, Paulus Series: Translational systems sciences 15 Material type: Text Publication details: Singapore : Spinger, c2019 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 004 RO DE.
	5.	Service and operations management Cengiz Haksever, Barry Render by Haksever, Cengiz Render, Barry Material type: Text Publication details: New Jersey : World Scientific, c2018 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 HA SE.
	6.	Inside knowledge : how women can thrive in professional service firms Alison Temperley by Temperley, Alison Material type: Text Publication details: London, UK : Emerald PUblishing, 2017 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 338.46 TE IN.
	7.	Handbook of research on promotional strategies and consumer influence in the service sector / Upendra Singh Panwar, Raj Kumar, Nilanjan Ray, editors. by Panwar, Upendra Singh, 1985- [Edited by] Kumar, Raj, 1959- [Edited by] Ray, Nilanjan, 1984- [Edited by] Series: Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) Book Series Material type: Text Publication details: Hershey, PA : Business Science Reference, c2016 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.82 HA ND.
	8.	Handbook of service business Edited by John R. Bryson and Peter W. Daniels by Bryson, John R [Edited by] Daniels, Peter W [Edited by] Publication details: Edward Elgar Publishing, 2016 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 338.47 HA ND.
	9.	Employees and employers in service organizations : emerging challenges and opportunities Edited by Arvind K. Birdie by Birdie, Arvind K [Edited by] Material type: Text Publication details: Oakville : Apple Academic Press, 2016 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.3 EM PL .
	10.	Services marketing cases in emerging markets : an Asian perspective Sanjit Jumar Roy, Dilip S. Mutum, Bang Nguyen, editors by Jumar Roy, Sanjit [Edited by] Mutum, Dilip S [Edited by] Nguyen, Bang [Edited by] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Switzerland : Springer, c2016 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 SE RV.
	11.	Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz by Lovelock, Christopher Wirtz, Jochen Edition: 8th ed. Material type: Text Publication details: New Jersey : World Scientific, c2016 Online resources: Ebook Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 LO SE, ...
	12.	New service development : creating memorable experiences editors by James A. Fitzsimmons & Mona J. Fitzsimmons by Fitzsimmons, James A [Edited by] Fitzsimmons, Mona J [Edited by] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Thousand Oaks, Calif. : Sage Publications, c2000 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 NE WS.
	13.	Innovating professional services : transforming value and efficiency Alastair Ross by Ross, Alastair, 1958- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Surrey, England : Gower, c2015 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4063 RO IN.
	14.	Maximizing management performance and quality with service analytics edited by Yixin Diao and Daniela Rosu by Diao, Yixin [Edited by] Rosu, Daniela [Edited by] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hershey : Business Science Reference, c2015 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 MA XI.
	15.	Services management : an integrated approach edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck by Van Dierdonck, Roland [Edited by] Van Looy, Bart [Edited by] Gemmel, Paul [Edited by] Edition: 3rd ed. Material type: Text Publication details: Harlow : Financial Times Prentice Hall, 2013 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 338.4068 SE RV.
	16.	The handbook of service innovation / Renu Agarwal ... et al., editors by Agarwal, Renu [Editor] Selen, Willem [Editor] Roos, Goran [Editor] Green, Roy [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Springer, c2015 Availability: Not available: University of Wollongong in Dubai: Checked out (1).
	17.	Cambridge marketing handbook : services / Andrew Hatcher. by Hatcher, Andrew Series: Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : KoganPage, 2013 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 HA CA.
	18.	Service science research, strategy and innovation : dynamic knowledge management methods / N. Delener, editor. by Delener, Nejdet [Editor.] Material type: Text Publication details: Hershey, PA : Business Science Reference, c2012 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 SE RV.
	19.	Raise the bar : an action-based method for maximum customer reactions / Jon Taffer; with Karen Kelly. by Taffer, Jon Kelly, Karen Material type: Text Publication details: Boston : New Harvest Houghton Mifflin Harcourt, 2013 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 TA RA.
	20.	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Fitzsimmons, James A Fitzsimmons, Mona J Bordoloi, Sanjeev Fitzsimmons, Mona J Bordoloi, Sanjeev Series: The McGraw-Hill/Irwin series operations and decision sciences Edition: 8th ed. Material type: Text Publication details: New York : McGraw-Hill, 2014 Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658 FI SE, ...

Refine your search

Availability

Authors

Item types

Locations

Series

Topics

Your search returned 55 results.