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Designing service machines : translating principles of system science to service design Ram Babu Roy ... [et al.]

By: Contributor(s): Material type: TextTextSeries: Translational systems sciences 15Publication details: Singapore : Spinger, c2019.Description: xv, 82 p. : ill. ; 25 cmISBN:
  • 9789811309168
Subject(s): DDC classification:
  • 004 RO DE
Online resources: Summary: This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.
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Holdings
Item type Current library Call number Status Notes Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 004 RO DE (Browse shelf(Opens below)) Available Jan 2019 T0060662

This book presents a general conceptual framework to translate principles of system science and engineering to service design. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them.

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