Handbook of hospitality industry and tourism Janice Brando

Tourism and hospitality industry is a rapidly expanding global industry that includes a diverse category of services like lodging, catering, transportation, event planning and luxury travel. Tourism is the business that deals with attracting, entertaining and accommodating tourists. It has evolved to cater to the requirements of the modern tourist with a wide range of hotels and resorts, adventure activities and luxury travel. A hospitality unit is concerned with the provision of accommodation, food and travel tours. Accommodations are provided by hotels, resorts, inns, motels, flotels, etc. Restaurants and bars provide food, drinks and entertainment to guests. Good customer service, guest satisfaction, upkeep of sanitation, etc. are important aspects of hospitality. This book explores all the fundamental aspects of hospitality in the present day scenario. The topics included herein on the hospitality and tourism industry are of utmost significance and bound to provide incredible insights to readers. For someone with an interest and eye for detail, this book covers the most significant concepts of this industry.