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	1.	Customer relationship management : concepts and technologies Francis Buttle and Stan Maklan by Buttle, Francis Maklan, Stan Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York, : Routledge, Taylor & Francis, c2015 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 BU CU.
	2.	Customer relationship management : concepts and technologies / Francis Buttle. by Buttle, Francis Edition: 2nd ed. Material type: Text; Format: regular print Publication details: Amsterdam ; London : Butterworth-Heinemann, c2009 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 BU CU.
	3.	Customer relationship management : concepts and tools / Francis Buttle. by Buttle, Francis Material type: Text Publication details: Oxford : Elsevier Butterworth-Heinemann, 2004 Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.812 BU CU, ...
	4.	Relationship marketing : theory and practice / edited by Francis Buttle. by Buttle, Francis Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Chapman, c1996 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 RE LA.

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