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1.
Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / Renee Evenson. by
Material type: Text Text
Publication details: New York : AMACOM, c2014
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 650.13014 EV PO.

2.
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : American Management Association, c2012
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812014 EV PO.

3.
Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : American Management Association, c2011
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.31245 EV CU.

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