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1.
Service management : strategy and leadership in the service business / Richard Normann. by
Edition: 3rd ed.
Material type: Text Text; Format: regular print
Publication details: Chichester : Wiley, 2000
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.4012 NO SE, ...

2.
Service management : strategy and leadership in service business / Richard Normann. by
Edition: 2nd ed.
Material type: Text Text
Publication details: West Sussex, England : John Wiley, 1991
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 NO SE.

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