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Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel.

By: Contributor(s): Material type: TextTextPublication details: Cincinnati : Thompson/South-Western, c2004.Edition: 1st edDescription: x, 310 p. : ill ; 24 cmISBN:
  • 0324202644 (alk. paper)
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.52 .S83 2004
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Holdings
Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.812 ST CO (Browse shelf(Opens below)) Available T0026889

"American Marketing Association.".

Includes bibliographical references (p. 298-303) and index.

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