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Innovating lean six sigma : a strategic guide to deploying the world's most effective business improvement process Kimberly Watson-Hemphill and Kristine Nissen Bradley

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, c2016.Description: xiii, 286 p. : ill. ; 24 cmISBN:
  • 9781259584404
Subject(s): DDC classification:
  • 658.4/013 23
LOC classification:
  • HD62.15 .W384 2016
Contents:
Acknowledgments ix Introduction: The Tao of Lean Six Sigma xi Part 1: Firing on All Cylinders: Building a Strong Foundation for a High-Functioning Lean Six Sigma Initiative 1 Chapter 1: What's First?: The Big Four Questions that Shape a Deployment 3 Chapter 2: Bolstering Leadership Support 19 Chapter 3: Got Culture? 37 Chapter 4: Measuring Progress and Success 55 Chapter 5: The Art and Science of Project Selection and Pipeline Management 77 Chapter 6: "How Are We Doing?": Using a Maturity Model Assessment to Evaluate Where You Are and Where You Should Go Next 97 Part 2: Next Steps: The Smart Way to Tackle Bigger Problems, Use More Sophisticated Methods, and Push the Culture to the Next Level 117 Chapter 7: Voices You Want to Hear: Developing Deeper Insights into Customer Needs 123 Chapter 8: Business Process Management: Building a Strong Foundation for Implementing a Culture of Improvement 143 Chapter 9: Quick Fixes for Big Issues: Enterprise kaizen 161 Chapter 10: Linking Top to Bottom: Using Hoshin Planning for Strategy Deployment 181 Chapter 11: Solving Analysis Challenges with Specialized Tools 197 Chapter 12: Starting from Scratch: When and How to Use Product and Process Design Methodologies 219 Chapter 13: T he Healthcare Frontier: Making Progress Despite the Challenges 247 Appendix A: A Complete Maturity Model 261 Index 275.
Summary: This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You’ll hear from leading business experts who have guided companies through the LSS process―and get the inside story on how they turned those companies around. You’ll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma―smoothly and successfully―is right here at your fingertips. Also included is a special chapter focusing exclusively on how to implement Lean Six Sigma in healthcare.
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Item type Current library Call number Status Date due Barcode
REGULAR University of Wollongong in Dubai Main Collection 658.4013 WA IN (Browse shelf(Opens below)) Checked out 22/02/2017 T0054021

Acknowledgments ix Introduction: The Tao of Lean Six Sigma xi Part 1: Firing on All Cylinders: Building a Strong Foundation for a High-Functioning Lean Six Sigma Initiative 1 Chapter 1: What's First?: The Big Four Questions that Shape a Deployment 3 Chapter 2: Bolstering Leadership Support 19 Chapter 3: Got Culture? 37 Chapter 4: Measuring Progress and Success 55 Chapter 5: The Art and Science of Project Selection and Pipeline Management 77 Chapter 6: "How Are We Doing?": Using a Maturity Model Assessment to Evaluate Where You Are and Where You Should Go Next 97 Part 2: Next Steps: The Smart Way to Tackle Bigger Problems, Use More Sophisticated Methods, and Push the Culture to the Next Level 117 Chapter 7: Voices You Want to Hear: Developing Deeper Insights into Customer Needs 123 Chapter 8: Business Process Management: Building a Strong Foundation for Implementing a Culture of Improvement 143 Chapter 9: Quick Fixes for Big Issues: Enterprise kaizen 161 Chapter 10: Linking Top to Bottom: Using Hoshin Planning for Strategy Deployment 181 Chapter 11: Solving Analysis Challenges with Specialized Tools 197 Chapter 12: Starting from Scratch: When and How to Use Product and Process Design Methodologies 219 Chapter 13: T he Healthcare Frontier: Making Progress Despite the Challenges 247 Appendix A: A Complete Maturity Model 261 Index 275.

This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You’ll hear from leading business experts who have guided companies through the LSS process―and get the inside story on how they turned those companies around. You’ll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma―smoothly and successfully―is right here at your fingertips. Also included is a special chapter focusing exclusively on how to implement Lean Six Sigma in healthcare.

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