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1.
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Telephone customer service [videorecording] : basic and advanced CSR skills.
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola Productions, LLC.,
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 651.73 TE LE.

2.
No cover image available
Dealing with the irate customer [videorecording].
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola Productions, LLC., 2009
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 651.73 DE AL.

3.
No cover image available
When the phone rings [videorecording] : telephone skills for better service.
Material type: Film Film; Type of visual material: videorecording
Publication details: Mill Valley, CA : Kantola Productions, LLC.,
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 651.73 WH EN.

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