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1.
Customer relationship management : a practical approach to effective strategy / Neil Russell-Jones. by
Material type: Text Text; Format: regular print
Publication details: Kent, UK : CIB, 2002
Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658.812 RU CU, ...

2.
The financial services environment / David Brighouse, Janet Hontoir. by
Edition: 4th ed.
Material type: Text Text
Publication details: Kent, UK : CIB, 2003
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 332.1 BR FI.

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