Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th int. ed. - New York, NY : McGraw-Hill/Irwin, c2008. - xvii, 537 p. : ill., +1 CD-ROM ;. 26 cm.
Includes index. +1 CD-ROM.
9780071263467
Service industries--Management.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th int. ed. - New York, NY : McGraw-Hill/Irwin, c2008. - xvii, 537 p. : ill., +1 CD-ROM ;. 26 cm.
Includes index. +1 CD-ROM.
9780071263467
Service industries--Management.