Lucas, Robert W.
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, 2009. - xx, 294 p. : ill ; 26 cm.
"McGraw-Hill international edition" -- cover. Previous ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005. Includes bibliographical references and index.
9780071277501
Customer services.
Management and Business Studies.
Customer service : skills for success / Robert W. Lucas. - 4th ed. - Boston : McGraw-Hill, 2009. - xx, 294 p. : ill ; 26 cm.
"McGraw-Hill international edition" -- cover. Previous ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005. Includes bibliographical references and index.
9780071277501
Customer services.
Management and Business Studies.