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00710cam a2200217u 4500 |
PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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ta |
FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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101228s2009 ||||||||||||||||||||eng|u |
INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780071277501 |
DATE AND TIME OF LATEST TRANSACTION |
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20170126095245.0 |
CONTROL NUMBER |
control field |
33262 |
CONTROL NUMBER IDENTIFIER |
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UOWD |
MAIN ENTRY--PERSONAL NAME |
Personal name |
Lucas, Robert W. |
TITLE STATEMENT |
Title |
Customer service : |
Remainder of title |
skills for success / |
Statement of responsibility, etc |
Robert W. Lucas. |
EDITION STATEMENT |
Edition statement |
4th ed. |
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Boston : |
Name of publisher, distributor, etc |
McGraw-Hill, |
Date of publication, distribution, etc |
2009. |
PHYSICAL DESCRIPTION |
Extent |
xx, 294 p. : |
Other physical details |
ill ; |
Dimensions |
26 cm. |
GENERAL NOTE |
General note |
"McGraw-Hill international edition" -- cover. Previous ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005. Includes bibliographical references and index. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services. |
SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Management and Business Studies. |
ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
REGULAR |