Bacal, Robert.
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / Robert Bacal. - 2nd ed. - New York : McGraw-Hill, c2011. - xiv, 239 p. ; 21 cm. - Perfect phrases . - Perfect phrases series. .
9780071745062 (alk. paper) 0071745068 (alk. paper)
2010029977
Customer services.
Customer services--Terminology.
HF5415.5 / .B32 2011
658.8/12014
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / Robert Bacal. - 2nd ed. - New York : McGraw-Hill, c2011. - xiv, 239 p. ; 21 cm. - Perfect phrases . - Perfect phrases series. .
9780071745062 (alk. paper) 0071745068 (alk. paper)
2010029977
Customer services.
Customer services--Terminology.
HF5415.5 / .B32 2011
658.8/12014